People working at conference table in office Cogito, a real-time feedback platform for customer service agents, added $15 million to its coffers today in the form of a Series B. This brings the company’s total fundraising to $22.5 million.
The MIT Media Lab spin-off is applying the principles of behavioral science to call centers around the world to improve customer experiences. Cogito compares the characteristics of a current… Read More

Source: News